Members - Terms of Service

1. These Terms & Conditions

These Terms & Conditions (the “Terms”) govern ourprovision and members’ use of the Coaching Resource Hub (“the Service”).

Please read them carefully.

We may amend these Terms from time to time and it is yourresponsibility to read these Terms each time you use our Website.

We provide the Service only in accordance with these Terms,and if you do not agree to be bound by the following Terms, you may not use theService.

By registering as a member, you agree to accept thefollowing terms.

As part of these Terms, each member must agree to and followthe Terms of Use, which forms an important part of this contract.In these Terms:

• We,     us or our means Coaching Focus Ltd; “Coaching Focus”.
• Website     means our website at www.coaching-focus.com; and
• You     or your means the person using our Website to subscribe to the Service.

2. Information About Us and How to Contact Us

Coaching Focus Ltd is registered in England with companynumber 7052593 

We care very much about the standard of the Service, and wewant to hear from you if you are not satisfied in any way.

If you don’t understand anything in these Terms and want totalk to us about them, email our customer services team at support@coacHing-focus.com.

Our Obligations

We will provide members with the rights to use the Service.These rights will depend on the form of the membership that you have chosen toopen with us. We will supply the Service until the subscription expires (ifapplicable) or you end the contract as described in paragraph 6.1 or we end thecontract by written notice to you as described in paragraph 6.5.

We will observe all relevant UK data protection legislationin relation to the data you provide to us on purchase or registration and willonly use it for authorised purposes. For more information about how we use yourpersonal data, please see our Privacy Policy.

We will provide the Service to members with reasonable careand skill and will use our reasonable endeavours to maintain the continuity ofService. However, we cannot guarantee that the Service will be continuous or error-free.

We reserve the right to suspend or terminate our provisionto members of the Service if members do not comply with our Terms of Use.

4. Materials and Intellectual Property

Unless otherwise indicated, resources within the CoachingResource Hub or provided to members are the property of Coaching Focus andprotected by Intellectual Property law.

Resources are licensed to members during the term of theirmembership for their personal use. The right to use Coaching Focus resourcesceases when membership is cancelled by the member or by Coaching Focus.

5. Payment and Validity

Unless otherwise stated, for monthly memberships, thesubscription fees for the Service will be £12(GBP) and for annual memberships£120(GDP).

Monthly memberships will automatically renew 1 month fromthe purchase date and continue to renew each subsequent month unless anduntil you cancel your membership in accordance with paragraph 6.

Each Annual membership will continue from the purchase datefor an initial term of 12 months and thereafter shall automatically renew forsubsequent renewal terms of 12 months unless and until you cancel yourmembership in accordance with paragraph 6.

Where other fees or payment arrangements apply, these are asdefined on sign up or ordering.

Unless agreed otherwise, all our charges are inclusive ofany applicable value added or other sales tax. VAT for EU countries will becalculated based on the billing address of the cardholder.

We reserve the right to suspend our provision to you of theService or terminate the contract between us if our charges are overdue forpayment.

Unless otherwise agreed, membership is non-transferable andmay not be resold.

6. Cancellation Right and Money Back Guarantee forIndividual Members

As an individual member, you may cancel your subscription tothe Service at any time.

If you are unsatisfied with the Service, if requested, wewill cancel your membership and, if you have subscribed to a Monthlymembership, we will refund the last monthly payment made.

You have a right to a full refund if cancelled and requestedwithin the first 14-days after the first payment has been made. After the14-day period has passed, no refund of the fee will be made, but you still havethe right to cancel at any time. The money back guarantee applies to newmemberships only.

To cancel your subscription or claim a refund, please emailthe customer services team at support@coaching-focus.com.Please provide your name, email address, details of the subscription and, whereavailable, your phone number.

We will issue the refund to the person who paid, by themethod you used for payment, within 5 working days of our receipt of yourrequest.

We reserve the right to cancel memberships at our owndiscretion. Where we initiate a cancellation, we will refund on a pro-ratabasis any future months’ membership remaining, and we will also refund the lastmonth’s membership in full.

7. Warranty and Liability

Nothing in this contract shall be construed as restrictingor excluding our liability for death or personal injury resulting from ournegligence or for fraud or fraudulent misrepresentation, or liability which weare responsible for in relation to consumer protection rights, or for any othermatters which it would be illegal for us to exclude. Nothing in this contractaffects your statutory rights as a consumer.

We will not be responsible for any losses that were notforeseeable to you or us when the contract was formed, or that were not causedby any breach on our part. Loss or damage is foreseeable if either it isobvious that it will happen or if, at the time the contract was made, both weand you knew it might happen.

Our liability to you under this contract shall not exceedthe amount paid by you for the Service.

We only provide you with access to the Service for domesticand private use. If you use the Service for any commercial, business or re-salepurpose we will have no liability to you for any loss of profit, loss ofbusiness, business interruption, or loss of business opportunity.

8. General

By becoming a member, you consent to us sending you theregular newsletters by email, and also contacting you on other occasionsregarding events. If you wish to opt out of all of these mailings, pleasecontact enquiries@coaching-focus.com.

Members must be at least 16 years old to use the Service.

A person who is not a party to these Terms may not enforceany of them under the Contracts (Rights of Third Parties) Act 1999.

If any dispute arises out of these Terms, we will try toresolve any disputes with you quickly and efficiently. We will both attempt tosettle it by mediation in accordance with the Centre for Dispute Resolution(CEDR) Model Mediation Procedure.

This contract shall be governed by the laws of England andwe both agree that any dispute arising under or connected to it will be decidedby the English Courts. If you are a consumer in an overseas jurisdiction,including Scotland or Northern Ireland, this will not affect your rights tobring a claim in your local Courts or otherwise affect any statutory or otherlocal law protections which you have.

We may transfer or assign our rights and obligations underthese Terms to another organisation or appoint third parties to assist us atany time, but this will not affect your rights or our obligations under theseTerms.

Each of the paragraphs of these Terms operates separately.If any court or relevant authority decides that any of them are unlawful, theremaining paragraphs will remain in full force and effect.

This contract is the entire agreement and understandingbetween us and all other statements and terms whether written or verbal areexcluded to the fullest extent permitted by law.

If either of us does not at any time act on any rights wehave or we delay in doing so, it will not affect the rights of either of us toenforce any rights at a later stage. If either of us choose not to rely on aright which we have, it will not affect any other rights which either of ushas.

Terms of Website Use

This terms of use (together with the documents referred toin it) tells you the terms of use on which you may make use of our website www.coaching-focus.com (oursite), whether as a guest or a registered user. Use of our site includesaccessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start touse our site, as these will apply to your use of our site. We recommend thatyou print a copy of this for future reference.

By using our site, you confirm that you accept these termsof use and that you agree to comply with them.

If you do not agree to these terms of use, you must not useour site.

1. Other Applicable Terms

These terms of use refer to the following additional terms,which also apply to your use of our site:

• Our Privacy Policy,     which sets out the terms on which we process any personal data we collect     from you, or that you provide to us. By using our site, you consent to     such processing and you warrant that all data provided by you is accurate.
• Our Acceptable Use Policy     (available further down this page), which sets out the permitted uses and     prohibited uses of our site. When using our site, you must comply with     this Acceptable Use Policy.
• Our Cookies Policy,     which sets out information about the cookies on our site.

By using a log-in for or visiting the www.coaching-focus.comWebsite (the “Website”) you are accepting and consenting to the practicesdescribed in this policy.

2. Information About Us

www.coaching-focus.com is a site operated by Coaching FocusLtd (“We”). We are registered in England under company number 7052593 andhave our registered office at Coaching Focus Ltd Ada House, Pynes Hill, Exeter,England, EX2 5AZ.

3. Changes to These Terms

We may revise these terms of use at any time by amendingthis page.

Please check this page from time to time to take notice ofany changes we made, as they are binding on you.

4. Changes to Our Site

We may update our site from time to time, and may change thecontent at any time. However, please note that any of the content on our sitemay be out of date at any given time, and we are under no obligation to updateit.

We do not guarantee that our site, or any content on it,will be free from errors or omissions.

5. Accessing Our Site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it,will always be available or be uninterrupted. Access to our site is permittedon a temporary basis. We may suspend, withdraw, discontinue or change all orany part of our site without notice. We will not be liable to you if for anyreason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessaryfor you to have access to our site.

You are also responsible for ensuring that all persons whoaccess our site through your internet connection are aware of these terms ofuse and other applicable terms and conditions, and that they comply with them.

6. Your Account and Password

If you choose, or you are provided with, a useridentification code, password or any other piece of information as part of oursecurity procedures, you must treat such information as confidential. You mustnot disclose it to any third party.

We have the right to disable any user identification code orpassword, whether chosen by you or allocated by us, at any time, if in ourreasonable opinion you have failed to comply with any of the provisions ofthese terms of use.

If you know or suspect that anyone other than you knows youruser identification code or password, you must promptly notify us at support@coaching-focus.com

7. Intellectual Property Rights

We are the owner or the licensee of all intellectualproperty rights in our site, and in the material published on it. Those worksare protected by copyright laws and treaties around the world. All such rightsare reserved.

You may print off one copy, and may download extracts, ofany page(s) from our site for your personal use, and you may draw the attentionof others within your organisation to content posted on our site.

You must not modify the paper or digital copies of anymaterials you have printed off or downloaded in any way, and you must not useany illustrations, photographs, video or audio sequences or any graphics separatelyfrom any accompanying text.

Our status (and that of any identified contributors) as theauthors of content on our site must always be acknowledged.

You must not use any part of the content on our site forcommercial purposes without obtaining a licence to do so from us or ourlicensors.

If you print off, copy or download any part of our site inbreach of these terms of use, your right to use our site will cease immediatelyand you must, at our option, return or destroy any copies of the materials youhave made.

8. No Reliance on Information

The content on our site is provided for general informationonly. It is not intended to amount to advice on which you should rely. You mustobtain professional or specialist advice before taking, or refraining from, anyaction on the basis of the content on our site.

Although we make reasonable efforts to update theinformation on our site, we make no representations, warranties or guarantees,whether express or implied, that the content on our site is accurate, completeor up-to-date.

9. Limitation of Our Liability

Nothing in these terms of use excludes or limits ourliability for death or personal injury arising from our negligence, or ourfraud or fraudulent misrepresentation, or any other liability that cannot beexcluded or limited by English law.

To the extent permitted by law, we exclude all conditions,warranties, representations or other terms which may apply to our site or anycontent on it, whether express or implied.

We will not be liable to any user for any loss or damage,whether in contract, tort (including negligence), breach of statutory duty, orotherwise, even if foreseeable, arising under or in connection with: use of, orinability to use, our site; or use of or reliance on any content displayed onour site.

If you are a business user, please note that in particular,we will not be liable for: loss of profits, sales, business, or revenue;business interruption; loss of anticipated savings; loss of businessopportunity, goodwill or reputation; or any indirect or consequential loss ordamage.

If you are a consumer user, please note that we only provideour site for domestic and private use. You agree not to use our site for anycommercial or business purposes, and we have no liability to you for any lossof profit, loss of business, business interruption, or loss of businessopportunity.

We will not be liable for any loss or damage caused by avirus, distributed denial-of-service attack, or other technologically harmfulmaterial that may infect your computer equipment, computer programs, data orother proprietary material due to your use of our site or to your downloadingof any content on it, or on any website linked to it.

We assume no responsibility for the content of websiteslinked on our site. Such links should not be interpreted as endorsement by usof those linked websites. We will not be liable for any loss or damage that mayarise from your use of them.

Different limitations and exclusions of liability will applyto liability arising as a result of the supply of any goods by use to you,which will be set out in our Terms and conditions of supply.

10. Viruses

We do not guarantee that our site will be secure or freefrom bugs or viruses.

You are responsible for configuring your informationtechnology, computer programmes and platform in order to access our site. Youshould use your own virus protection software.

You must not misuse our site by knowingly introducingviruses, trojans, worms, logic bombs or other material which is malicious ortechnologically harmful.

You must not attempt to gain unauthorised access to oursite, the server on which our site is stored or any server, computer ordatabase connected to our site.

You must not attack our site via a denial-of-service attackor a distributed denial-of service attack. By breaching this provision, youwould commit a criminal offence under the Computer Misuse Act 1990.

We will report any such breach to the relevant lawenforcement authorities, and we will co-operate with those authorities bydisclosing your identity to them. In the event of such a breach, your right touse our site will cease immediately.

11. Linking to Our Site

You may link to our home page, provided you do so in a waythat is fair and legal and does not damage our reputation or take advantage ofit.

You must not establish a link in such a way as to suggestany form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any websitethat is not owned by you.

Our site must not be framed on any other site, nor may youcreate a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission withoutnotice.

The website in which you are linking must comply in allrespects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our site otherthan that set out above, please contact enquiries@coaching-focus.com.

12. Third-party Links and Resources in Our Site

Where our site contains links to other sites and resourcesprovided by third parties, these links are provided for your information only.

We have no control over the contents of those sites orresources.

13. Applicable Law

If you are a consumer, please note that these terms of use,its subject matter and its formation, are governed by English law. You and weboth agree to that the courts of England and Wales will have exclusivejurisdiction.

If you are a business, these terms of use, its subjectmatter and its formation (and any non-contractual disputes or claims) aregoverned by English law. We both agree to the exclusive jurisdiction of thecourts of England and Wales.

14. Contact Us

To contact us, please email enquires@coaching-focus.com.Thank you for visiting our site.

Acceptable Use Policy

This acceptable use policy sets out the terms between youand us under which you may access our website www.coaching-focus.com (oursite). This acceptable use policy applies to all users of, and visitors to, oursite.

Your use of our site means that you accept, and agree toabide by, all the policies in this acceptable use policy, which supplement ourTerms of Website Use.

www.coachimng-focus.com is a site operated by Coaching FocusLtd (“We”). We are registered in England under company number 7052593and have our registered office at Ada House, Pynes Hill, Exeter, Devon, EX2 5AZ.

You may use our site only for lawful purposes. You may notuse our site:

• In     any way that breaches any applicable local, national or international law     or regulation.
• In     any way that is unlawful or fraudulent, or has any unlawful or fraudulent     purpose or effect.
• For     the purpose of harming or attempting to harm minors in any way.
• To     send, knowingly receive, upload, download, use or re-use any material     which does not comply with our content standards.
• To     transmit, or procure the sending of, any unsolicited or unauthorised     advertising or promotional material or any other form of similar     solicitation (spam).
• To     knowingly transmit any data, send or upload any material that contains     viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware,     adware or any other harmful programs or similar computer code designed to     adversely affect the operation of any computer software or hardware.

You also agree:

• Not     to reproduce, duplicate, copy or re-sell any part of our site in     contravention of the provisions of our Terms of Website Use.
• Not     to access without authority, interfere with, damage or disrupt:some text
   
  • Any      part of our site;
   
  • Any      equipment or network on which our site is stored;
   
  • Any      software used in the provision of our site; or
   
  • Any      equipment or network or software owned or used by any third party.

1. Interactive Services

We may from time to time provide interactive services on oursite, including, without limitation:

• Chat     rooms.
• Bulletin     boards.
• Forums
• Blog     comment boards.

Where we do provide any interactive service, we will provideclear information to you about the kind of service offered, if it is moderatedand what form of moderation is used (including whether it is human ortechnical).

We will do our best to assess any possible risks for users(and in particular, for children) from third parties when they use anyinteractive service provided on our site, and we will decide in each casewhether it is appropriate to use moderation of the relevant service (includingwhat kind of moderation to use) in the light of those risks. However, we areunder no obligation to oversee, monitor or moderate any interactive service weprovide on our site, and we expressly exclude our liability for any loss ordamage arising from the use of any interactive service by a user incontravention of our content standards, whether the service is moderated ornot.

The use of any of our interactive services by a minor issubject to the consent of their parent or guardian. We advise parents whopermit their children to use an interactive service that it is important thatthey communicate with their children about their safety online, as moderationis not foolproof. Minors who are using any interactive service should be madeaware of the potential risks to them.

Where we do moderate an interactive service, we willnormally provide you with a means of contacting the moderator, should a concernor difficulty arise.

2. Content Standards

These content standards apply to any and all material whichyou contribute to our site (contributions), and to any interactive servicesassociated with it.

You must comply with the spirit of the following standardsas well as the letter. The standards apply to each part of any contribution aswell as to its whole.

Contributions must:

• Be     accurate (where they state facts).
• Be     genuinely held (where they state opinions).
• Comply     with applicable law in the UK and in any country from which they are     posted.

Contributions must not:

• Contain     any material which is defamatory of any person.
• Contain     any material which is obscene, offensive, hateful or inflammatory.
• Promote     sexually explicit material.
• Promote     violence.
• Promote     discrimination based on race, sex, religion, nationality, disability,     sexual orientation or age.
• Infringe     any copyright, database right or trade mark of any other person.
• Be     likely to deceive any person.
• Be     made in breach of any legal duty owed to a third party, such as a     contractual duty or a duty of confidence.
• Promote     any illegal activity.
• Be     threatening, abuse or invade another’s privacy, or cause annoyance,     inconvenience or needless anxiety.
• Be     likely to harass, upset, embarrass, alarm or annoy any other person.
• Be     used to impersonate any person, or to misrepresent your identity or     affiliation with any person.
• Give     the impression that they emanate from us, if this is not the case.
• Advocate,     promote or assist any unlawful act such as (by way of example only)     copyright infringement or computer misuse.

3. Suspension and Termination

We will determine, in our discretion, whether there has beena breach of this acceptable use policy through your use of our site. When abreach of this policy has occurred, we may take such action as we deemappropriate.

Failure to comply with this acceptable use policyconstitutes a material breach of the Terms of Website Use upon which you arepermitted to use our site, and may result in our taking all or any of thefollowing actions:

• Immediate,     temporary or permanent withdrawal of your right to use our site.
• Immediate,     temporary or permanent removal of any posting or material uploaded by you     to our site.
• Issue     of a warning to you.
• Legal     proceedings against you for reimbursement of all costs on an indemnity     basis (including, but not limited to, reasonable administrative and legal     costs) resulting from the breach.
• Further     legal action against you.
• Disclosure     of such information to law enforcement authorities as we reasonably feel     is necessary.

We exclude liability for actions taken in response tobreaches of this acceptable use policy. The responses described in this policyare not limited, and we may take any other action we reasonably deemappropriate.

4. Changes to the Acceptable Use Policy

We may revise this acceptable use policy at any time byamending this page. You are expected to check this page from time to time totake notice of any changes we make, as they are legally binding on you. Some ofthe provisions contained in this acceptable use policy may also be supersededby provisions or notices published elsewhere on our site.

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